Refund policy

Bubble Tea Supply inspects each item for freshness and quality prior to packing and shipping out products. Products are packed carefully and methodically to prevent damages from occurring during shipment.

Upon receiving your package of bubble tea products, take the time to inspect your items carefully for damaged or defective items. Flavored powders should be packaged in a sealed bag and tapioca pearls should be in a vacuum sealed bag. Tapioca pearls will be sealed air tight; however, the pearls should still hold its round shape. Condensation may show in the bag due to the moisture the pearls hold. Handle the tapioca pearls with care as they are very delicate to the touch.

In the event you find shipping damage or a defective product, please contact our offices within 7 business days. This is because the shipping carrier has a time limit to submit damage claims. You can call our customer service number at 1-877-404-2622 or email us at orders@bubbleteasupply.com. Please provide customer's name, order or invoice number and the name of the item that is damaged or defective. A customer service representative will get back to you within 24 to 48 business hours regarding the damaged or defective product. Depending on the situation, the shipping company may require the product to be available for them to pick-up and examine. The customer service representative will let you know if the product will be picked-up by the shipping company or if it can be discarded.

If you decide within 7 days of receiving your order that you would like to return product purchased from Bubble Tea Supply, contact our customer service number at 1-877-869-2622 for an RMA# (Return Merchandise Authorization number) and a representative will instruct you how to return the merchandise. Please keep in mind that returns will only be considered for products that are unopened and unused. A 20% restocking charge will be levied on all returns. This is not a guarantee sale. After receiving returned products in to our warehouse, an inspection will be performed to explore the conditions of the product and resale ability. If the return is found in good condition, we will credit your credit card for the merchandise only. No shipping charges will be reimbursed by Bubble Tea Supply. We reserve the right to refuse returns that are not sent back within two weeks of authorization. Please note that REFUSED or UNDELIVERABLE SHIPMENTS will not be refunded.

Bubble Tea Supply reserves the right to determine whether or not a product is defective. Open or used product will not be considered for return unless found defective by Bubble Tea Supply.